Wednesday, June 30, 2021

Measuring Customer Experience with Dynamics 365 Customer Voice

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"What you cannot measure you cannot improve" - I think you will agree to this statement. If you want to improve your customer expe...
Friday, May 28, 2021

Teams and Power BI - Enable visual collaboration

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 The integration of Power BI with Microsoft Teams has enabled enterprise wide collaboration on data and visual presentations. This brings ne...
Friday, April 30, 2021

Considerations when deploying Customer Voice in the Enterprise

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 In my previous blog I had written about Customer Voice - An Overview. This blog covers important topics to consider when deploying Custome...
Tuesday, March 23, 2021

Power BI with Power Apps Portals - Part-3

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 Portals are now becoming ubiquitous as a Customer / Partner / Employee engagement channel. They can provide valuable information to a large...
Friday, February 12, 2021

Power BI Template Apps - Power BI with Dataverse (D365) Part-2

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 In my earlier blog I had written about connecting with PowerBI and Dataverse (D365) using the CDS or Dataverse connector. You can also use...
Sunday, January 31, 2021

Getting started using Power BI with Dataverse (D365) - Part-1

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Power BI has become one of the top data visualization tools. In every project that I have worked on, the default option to visualize, analyz...
Monday, December 7, 2020

Microsoft Dynamics 365 - Customer Voice - An Overview - Part-1

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 Microsoft has created Dynamics 365 - Customer Voice and this blog is to provide an overview of the features. Customer Voice is an Enterpris...