Thursday, August 18, 2022

Microsoft Dynamics 365 Omnichannel for Customer Service – Part-1 – Unified Routing

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I have worked on many enterprise projects that requires an engine to intelligently route work related records to their destination. This is ...
Tuesday, June 28, 2022

Send Survey from Dynamics 365 apps using Customer Voice

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Feedback is a gift and managing feedback from customers / vendors / employees is crucial for every organization. I have written earlier abo...
Sunday, May 29, 2022

Let your data talk for you - Interactive Power BI in Power Point

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One of the new feature released during the Microsoft Build 2022 session is to have interactive Power BI report pages (or tiles) in Power Poi...
Friday, April 29, 2022

AI and Power Platform - Part -2 - AI Builder

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 This is a continuation of my series on AI with Power Platform. Part-1 was on AI with(in) Power BI and this blog is about AI Builder.  As Ap...
Thursday, March 31, 2022

AI and Power Platform Part-1 - AI with Power BI

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 AI has become ubiquitously exploding and seems like every business application is now infused with it. This is also the case with many of t...
Monday, February 28, 2022

Industry Cloud solutions using Dynamics 365 and Power Platform

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As Cloud applications are now the global standard, there is a demand for building vertical industry specific cloud solutions that provide pr...
Monday, January 31, 2022

Intelligent Automation using Power Automate as a Platform - Introduction

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Globally as demand for products and services increases there is a need for automation. Intelligent Automation is the combination of multiple...