Sunday, March 26, 2023

Dynamics 365 - 2023 Wave-1 - Customer Service part-1

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 We are back again, this time for the 2023 wave-1 update on Microsoft Dynamics 365. This blog will focus on some of the Dynamics 365 - Custo...
Monday, November 28, 2022

What's New in Power Platform - Process Mining

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 This is a continuation of my blog series - What's new in Power Platform for the 2022 Release 2. This time the focus is on Process Minin...
Monday, October 31, 2022

What's New in Power Platform - 2022 Release wave 2 - Managed Environments

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       It is that time of the year for reviewing what's new in Microsoft Power Platform for the 2022 Release Wave-2. In addition to the ...
Friday, September 30, 2022

Enhancing legacy ERP systems with Microsoft Power Platform

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On-premise ERP Systems have been the default system of record for the past 30+ years. They are the legacy systems used by millions of busine...
Thursday, August 18, 2022

Microsoft Dynamics 365 Omnichannel for Customer Service – Part-1 – Unified Routing

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I have worked on many enterprise projects that requires an engine to intelligently route work related records to their destination. This is ...
Tuesday, June 28, 2022

Send Survey from Dynamics 365 apps using Customer Voice

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Feedback is a gift and managing feedback from customers / vendors / employees is crucial for every organization. I have written earlier abo...
Sunday, May 29, 2022

Let your data talk for you - Interactive Power BI in Power Point

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One of the new feature released during the Microsoft Build 2022 session is to have interactive Power BI report pages (or tiles) in Power Poi...